Statistics from the Pew Research Center indicate that the majority of people use the Internet to find information on health. As online resources improve and proliferate, this fraction will continue to climb higher. There is no doubt that patients see the Internet as one tool to learn about a condition, diagnose themselves, or read about the range of treatment alternatives. Patients understand that knowledge is power. So how should patients use this power in the exam room?
The answer to this question requires a bit of strategic thinking. Let’s first consider the worst- and best-case scenarios from my experience.
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