Let’s celebrate nurses by reining in patient satisfaction

Let’s take a moment to consider what makes a terrific nurse.

First, by way of gathering information, let’s consider the health care industry’s present views on excellence in nursing.  Let’s think about how this conception of excellence in nursing aligns with our own perspectives.

In a recent Atlantic article, titled “The Problem with Satisfied Patients,” Alexandra Robbins writes about the economic incentive hospitals face to improve patient satisfaction scores.  This is a high stakes issue for hospitals, as their bottom line in terms of Medicare dollars is now tied to patient satisfaction scores.  Most of these scores, derived from a patient survey called HCAHPS, rely on ratings of nurses.

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Your patients are rating you online: How to respond. Manage your online reputation: A social media guide. Find out how.


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